Terms & Conditions

 

 

Shipping Policy

 

Domestic Shipping Carriers

We use the following carriers to deliver our orders domestically:

USPS Priority Mail (based on weight*)

USPS First Class (based on weight*. Small packages only. 13 oz and less)
UPS Ground (Flat Rate $8.95 – Price stays the same no matter how much you order - not available for Hawaii or Alaska)

 

* Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

International Shipping Carriers

We use the following carriers to deliver our orders domestically:

USPS Priority Mail International(based on weight*)

USPS First Class International** (based on weight* -  Small packages only - 4 pounds and less)

 

* Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

** Very Slow Method of Shipping. Has been known to take 6 – 10 weeks for delivery.

Tracking Numbers

If the shipping carrier provides a tracking number, we will update your order with the tracking information. Please note that some orders using USPS First Class and USPS First Class International mail will not have accurate tracking numbers.

 

Order Fulfillment & Turnaround Time

All in stock items are usually shipped same or next business day, however sometimes it might take up to 2 business days of the time you place your order. If for any reason, other than Back-Order and Pre-Order item order delays (see below), your order will not be shipped within 2 business days, we will contact you and let you know.

Back Orders

If an item is back-ordered, we still allow for you to order the item. Back-Orders are handled the same way as pre-orders. If the item will become available in the next 30 days, we will hold the entire order and ship the entire order when all back-ordered items return in stock. If an item will not be available in 30 days, we will remove the item from the order, ship everything that is in stock and contact you about the status of the backordered item. Please keep in mind that many out of stock items will become available again, usually well under 30 days, but there are some items that are discontinued. If for whatever reason we know that the item will not become available again, we will cancel the item from the order, ship everything that is in stock, and contact you and let you know that the item is not going to become available again.

Pricing

 

Prices are subject to change on back-ordered items. If an item that is on backorder comes back in stock and because of the exchange rate, taxes, duties, carrier / shipping price increases, or anything else related to the price of Free Time Hobbies purchasing the item, we will contact you before processing the order to confirm the new price.

Any item with a price of $0.00 is either a Place Holder item (a pre-order which has not had a price determined yet) or it is an error. Any item ordered for a value of $0.00 will NOT be shipped for $0.00. You will be contacted with the correct price.

Pre-Orders

Pre-Order items are items that have been announced by the manufacturer, but have not yet been released to the public for sale. We allow you to place Pre-Order with us. Sometimes we are able to offer a lower “Pre-Order Special” price, sometimes we know we are only going to get a limited amount of a certain item so we allow you to order in advance so we can make sure to get the item for you, and sometimes it is just conventiant for you to order an item in advance and not have to worry about not getting the product when it is released.

If an order is placed with In Stock and Pre-Order items together, and the Pre-Order item will be released within 30 days, we will hold the entire order until the Pre-Order item arrives, and ship the entire order together. However, if a Pre-Order item will not be released within 30 days, it will be removed from the order and a new order will be created for the Pre-Order item, and the In Stock items will be shipped. Shipping WILL be charged to both orders.  

Return Policy

How To Return An Item

1. Please email sales@freetimehobbies.com to request a refund authorization.
2. Mail your returned item to:
     Free Time Hobbies
     Return Authorization # _____________
     4167 East First St
     Blue Ridge, GA 30513
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Your item must be in its original unused condition to be returned. If the model kit has been started or painted your return will not be accepted. You must return the item within 30 days of of the date we shipped the item.

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. We also do not pay for shipping the item back to us. This includes not in stock special order items that are canceled before delivery (If an item is a special order item, it is stated on the  item page)

Damaged or Missing Parts

PLEASE CHECK YOUR KITS UPON RECEIVING THEM. We cannot help with missing or damaged parts after 30 days of the day that your order is shipped (40 days for international shipments)

 

If your item is damaged or missing parts, please email us at sales@freetimehobbies.com and we will arrange for the items to be replaced. Please note that we do not have any replacement parts here. All replacement or missing parts have to come from the Manufacturer, but, we will make sure you get the items.

 

 

Privacy Policy

 

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.freetimehobbies.com

Your Consent

By using our site, you consent to our Terms and Conditions

Changes to our Privacy Policy

If we decide to change our Terms and Conditions, this page will be updated.